Terms of service
WATSON HIRE
TERMS AND CONDITIONS
For Equipment Hire, Product Sales (In-Store and Online), and Website Use
Effective Date: 10/11/25
IMPORTANT NOTICE TO CUSTOMERS
These terms and conditions apply to all contracts with Watson Hire for:
• Equipment hire
• Sale of products (whether purchased in-store, online, by phone, or by any other means)
• Use of our website
CONSUMER CUSTOMERS: If you are hiring or buying for personal use (not for business purposes), you have important legal rights under Irish consumer protection law. Nothing in these terms affects your statutory rights. See Section 15 for specific consumer protections.
BUSINESS CUSTOMERS: If you are hiring or buying for business purposes, different terms apply as indicated throughout this document.
DISTANCE SALES: If you purchase online, by phone, or by other distance means, you have additional cancellation rights under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. See Section 15.2.
Please read these terms carefully before entering into any contract. If anything is unclear, please ask us to explain.
1. DEFINITIONS
1.1 In these Terms and Conditions:
“Business Customer” means a customer who hires or purchases for purposes relating to their trade, business, craft or profession.
“Consumer Customer” means a natural person who hires or purchases for purposes wholly or mainly outside that person’s trade, business, craft or profession.
“Contract” means the contract between you (the Customer) and us (Watson Hire) for the hire of Equipment and/or the sale of Products, incorporating these Terms and Conditions.
“Customer” or “you” means the person or organization hiring Equipment or purchasing Products from Watson Hire, or using Our Website.
“Deposit” means any advance payment we require as security for hired Equipment.
“Distance Contract” means a contract concluded between us and you under an organized distance sales or service-provision scheme without the simultaneous physical presence of us and you, with the exclusive use of one or more means of distance communication (including online, telephone, mail order) up to and including the time at which the contract is concluded.
“Equipment” means any machinery, tools, devices, or other items that we hire to you, together with any accessories and attachments.
“Force Majeure” means events beyond our reasonable control including (but not limited to): acts of God, flood, fire, pandemic, labor disputes, strikes, terrorism, government actions, or failure of suppliers or sub-contractors.
“Hire Period” means the period starting when you take possession of the Equipment and ending when you return it to us or we collect it.
“Our Website” means any website of ours, and includes all web pages controlled by us.
“Products” or “Goods” means goods that we sell to you (not hired), whether purchased in-store, online, by phone, or by other means.
“Rental” means the hire charge payable for Equipment during the Hire Period.
“Site” means the location where the Equipment will be used.
“Watson Hire,” “we,” “us,” or “our” means Watson Clarke Hire Limited, registered office at Lisnennan Industrial Estate, Letterkenny, Co. Donegal, Ireland, F92 PD35, Company Registration Number: 399421.
1.2 References to “writing” include email and other electronic communications.
2. BASIS OF CONTRACT
2.1 These Terms and Conditions apply to: * (a) All contracts for hire of Equipment * (b) All contracts for sale of Products, whether purchased: * In-store at our premises * Online through Our Website * By telephone * By any other distance selling method * (c) All use of Our Website
2.2 Any quotation we provide is an invitation to treat only and is valid for 30 days from the date of issue unless stated otherwise.
2.3 How a Contract is Formed:
For In-Store Purchases and Equipment Hire:
A binding contract is formed when: * (a) You accept our quotation in writing; or * (b) We accept your order in writing; or * (c) We deliver Equipment or Products to you,
whichever happens first.
For Online and Distance Purchases:
A binding contract is formed when we send you email confirmation accepting your order. Our confirmation will specify details of your purchase and estimated despatch time.
2.4 We may amend these Terms from time to time. Amendments will apply to contracts formed after the amendment date. They will not affect existing contracts.
2.5 Any terms or conditions contained in your purchase order or other documents are expressly rejected unless we accept them in writing.
2.6 Product Availability: * (a) Because we rely on our suppliers, we do not guarantee that Products advertised on Our Website or in-store are available. * (b) If we do not have all Products you order in stock, we will offer you alternatives. * (c) If this happens you may: * Accept the alternatives we offer; or * Cancel all or part of your order
2.7 We may refuse to deliver Products to certain countries we do not serve.
3. EQUIPMENT HIRE
3.1 Minimum Hire Period
Unless otherwise agreed in writing, the minimum Hire Period is: * For Business Customers: 1 day (24 hours) * For Consumer Customers: As agreed in your hire contract
3.2 Hire Period Calculation
The Hire Period is calculated as follows: * (a) It begins when you take possession of the Equipment * (b) It includes all days (including weekends and public holidays) * (c) It ends when you return the Equipment to us during our business hours or when we collect it
3.3 Extension of Hire
If you wish to extend the Hire Period: * (a) You must contact us before the original end date * (b) We will confirm if the Equipment is available * (c) The extension is subject to these Terms and our agreement * (d) Rental charges continue until the Equipment is returned
3.4 Late Return
If you return Equipment late without our agreement: * (a) You will be charged Rental for the additional period * (b) We may charge a late return fee to cover our losses (such as lost bookings) * (c) Consumer Customers: Such fees must be proportionate and reasonable
4. RENTAL AND CHARGES
4.1 Rental Rates
Rental rates are as: * (a) Quoted to you; or * (b) Set out in our current price list; or * (c) Agreed in the hire contract
4.2 Rental Payment Terms
Unless we agree otherwise in writing: * (a) Deposit (if required) is payable when you book the Equipment * (b) Rental is payable in advance for the agreed Hire Period * (c) Payment is due immediately upon invoice * (d) Payment must be made by cash, bank transfer, debit card, or credit card
4.3 Additional Charges
You will also pay: * (a) Delivery and collection charges (if applicable) * (b) Insurance costs (if you choose our insurance option) * (c) Fuel costs (where Equipment is supplied without fuel) * (d) Cleaning charges (if Equipment is returned excessively dirty) * (e) Repair or replacement costs (for damage you cause - see Section 8) * (f) Administration fees (for late payment or returned payments)
4.4 Price Changes * (a) For Consumer Customers: We will not increase any price after your contract is formed unless: * You agree in writing; or * The increase is due to changes in VAT or other taxes * (b) For Business Customers: Prices may be varied as set out in your contract
4.5 VAT
All prices are exclusive of VAT unless stated otherwise. VAT will be added at the prevailing rate.
4.6 Late Payment
If you do not pay when due: * (a) We may charge interest at 4% per annum above the European Central Bank’s main refinancing rate from time to time * (b) We may suspend hire services and refuse to hire further Equipment * (c) We may terminate the Contract and recover the Equipment (see Section 11) * (d) Consumer Customers: Interest will only be charged if this is fair and proportionate
4.7 Payment Disputes
If you dispute an invoice: * (a) Contact us immediately in writing * (b) We will investigate and respond within 14 days * (c) You must still pay any undisputed amount * (d) Consumer Customers: See Section 15.6 for your dispute rights
5. OWNERSHIP AND RISK
5.1 Ownership of Equipment * (a) We own all Equipment at all times during the Hire Period * (b) You have no ownership rights in the Equipment * (c) You must not sell, hire out, pledge, or otherwise deal with the Equipment * (d) You must not remove or deface any identification marks on the Equipment
5.2 Risk During Hire * (a) Risk in the Equipment passes to you when you take possession * (b) You are responsible for any loss or damage while it is in your possession * (c) Risk returns to us when we regain possession * (d) See Section 8 for your responsibilities regarding damage
5.3 Insurance * (a) You must ensure the Equipment is adequately protected * (b) You may arrange your own insurance OR use our insurance service * (c) If you use your own insurance: * You must provide proof of cover before hire begins * Cover must be for full replacement value * The policy must note our interest as owner * (d) If you use our insurance service: * We will advise the cost at the time of hire * Terms of cover will be provided separately * Excess charges apply as specified * (e) Consumer Customers: Insurance requirements must be fair and proportionate
5.4 Ownership of Products
For Products (sales, not hire): * (a) Ownership of Products passes to you when we receive full payment * (b) Until then, Products remain our property * (c) Risk passes when you take possession or we deliver to you (see Section 6)
6. DELIVERY AND COLLECTION
6.1 Your Responsibility
Unless we agree to provide delivery and collection services: * (a) You are responsible for collecting Equipment or Products from our premises * (b) You are responsible for returning Equipment to our premises * (c) You must ensure you have appropriate transport and loading equipment
6.2 Our Delivery Service
If we agree to deliver and/or collect (for additional charge): * (a) We will deliver to the Site address you specify * (b) Delivery times are estimates only - we are not liable for delays unless caused by our negligence * (c) You must ensure someone aged 18 or over is present to accept delivery * (d) You must ensure the Site is accessible for our vehicles * (e) If delivery cannot be made due to access issues or absence, you will be charged a return visit fee
6.3 Delivery Timeframes * (a) For online and distance purchases: We aim to deliver Products within 3-5 business days from order confirmation * (b) Delivery times are estimates and not contractual * (c) If we cannot deliver within 14 days of your order, we will notify you by email to arrange an alternative date * (d) Some Products (large or heavy items, or items shipped from manufacturers) may take longer - we will advise estimated delivery when you order
6.4 Site Conditions
If we are delivering to Site, you must ensure: * (a) There is safe and adequate access for our vehicles and staff * (b) The Site is level, stable, and suitable for the Equipment * (c) Required utilities (power, water, etc.) are available if needed * (d) The area is clear of obstacles and hazards
6.5 Unloading and Positioning * (a) Our staff will unload Equipment or Products but not install or set them up unless specifically agreed * (b) If you require installation, this must be arranged separately * (c) You are responsible for final positioning unless we agree otherwise * (d) We will not assist with loading heavy items if you collect from our premises
6.6 Checking on Delivery * (a) When Equipment or Products arrive, check the condition and quantity immediately * (b) If damaged in transit, refuse delivery and contact us immediately * (c) You must sign for delivery - signing “Unchecked” or similar is not acceptable * (d) Once signed for, risk passes to you
6.7 Collection by You
If you collect from our premises: * (a) You must make an appointment in advance * (b) Payment must be received before collection * (c) Equipment or Products are at your risk from the moment you take possession * (d) You agree you are responsible for everything that happens after you take possession, including damage to property
7. YOUR RESPONSIBILITIES WHEN USING EQUIPMENT
7.1 General Care
You must: * (a) Use the Equipment only for its intended purpose * (b) Use it in a safe and proper manner * (c) Follow all operating instructions and safety guidance we provide * (d) Follow all manufacturers’ instructions * (e) Ensure that only competent persons operate the Equipment * (f) Keep the Equipment in your possession and control at all times * (g) Not make any modifications or repairs without our written permission
7.2 Training and Competence * (a) You must ensure that anyone operating the Equipment is properly trained and competent * (b) We can provide training services at additional cost if required * (c) You are responsible for compliance with health and safety legislation
7.3 Maintenance and Checks
You must: * (a) Perform routine checks as specified in the operating instructions * (b) Keep the Equipment clean and in good condition * (c) Report any defects or problems to us immediately * (d) Not continue using Equipment that is damaged or defective * (e) Carry out any required inspections or tests (e.g., electrical testing, lifting equipment examinations)
7.4 Fuel, Oil, and Power
Where applicable, you must: * (a) Use the correct type and grade of fuel and oil * (b) Ensure adequate fuel and oil levels * (c) Use the correct voltage and power supply for electrical Equipment
7.5 Location and Removal
You must: * (a) Keep Equipment at the Site unless we agree otherwise * (b) Not remove Equipment from the Republic of Ireland without our written permission * (c) Notify us immediately of any change of Site location * (d) Allow us to inspect the Equipment at reasonable times
7.6 Security
You must: * (a) Take reasonable steps to protect Equipment from theft and damage * (b) Keep Equipment secure when not in use * (c) Notify us and the police immediately if Equipment is stolen
7.7 Notification Requirements
You must notify us immediately if: * (a) Equipment breaks down or develops a fault * (b) Equipment is damaged * (c) Equipment is involved in an accident * (d) Equipment is lost or stolen * (e) Any person is injured in connection with the Equipment
8. LOSS AND DAMAGE
8.1 Your Responsibility
You are responsible for: * (a) Any loss of Equipment while on hire to you * (b) Any damage to Equipment (except fair wear and tear) * (c) Any damage caused by misuse, negligence, or failure to follow instructions
8.2 Fair Wear and Tear Exception
You are not responsible for: * (a) Normal wear and tear from proper use * (b) Defects present when Equipment was delivered * (c) Breakdowns not caused by misuse or negligence (see Section 9)
8.3 Damage or Loss Charges
If Equipment is damaged or lost: * (a) You must pay our reasonable costs of repair or replacement * (b) If covered by insurance, you must pay any applicable excess * (c) You must also pay Rental for any period Equipment is off-hire for repair * (d) Consumer Customers: Charges must be fair and proportionate to actual loss
8.4 Return Condition
You must return Equipment: * (a) In good working condition (fair wear and tear excepted) * (b) Reasonably clean * (c) With all accessories, attachments, and documentation * (d) With safety guards and devices in place * (e) Consumer Customers: Cleaning charges will only apply if Equipment is excessively dirty
9. BREAKDOWN AND DEFECTS
9.1 Notification
If Equipment breaks down or develops a defect: * (a) Stop using it immediately * (b) Contact us as soon as possible * (c) Do not attempt repairs without our permission
9.2 Our Response
When you report a breakdown or defect: * (a) We will attend as soon as reasonably practicable * (b) We will repair or replace the Equipment if the fault is ours * (c) If we cannot repair or replace promptly, we will discuss options with you
9.3 Rental Adjustment
If Equipment cannot be used due to breakdown that is not your fault: * (a) We will not charge Rental for the period it is unusable * (b) OR we will provide replacement Equipment * (c) OR we will agree an alternative solution with you
9.4 Your Misuse
If breakdown is caused by your misuse, negligence, or failure to follow instructions: * (a) You will be responsible for repair costs * (b) Rental continues during repair * (c) We may charge reasonable call-out fees
9.5 LIMITATION FOR BUSINESS CUSTOMERS ONLY
For Business Customers only: We aim to respond to breakdowns promptly but we are not liable for: * (a) Delays in attending breakdowns * (b) Loss of profits or business due to Equipment downtime * (c) Consequential losses
This limitation does not apply to Consumer Customers - see Section 15.4 for consumer rights.
10. SALE OF PRODUCTS
10.1 Application
This Section 10 applies when we sell Products to you (not hire), whether you purchase in-store, online, by phone, or by other means.
10.2 Ownership and Risk
See Section 5.4 for when ownership and risk pass to you.
10.3 Quality and Description * (a) Products will match any description we provide * (b) Products will be of satisfactory quality * (c) Products will be reasonably fit for any purpose you tell us about * (d) These terms are implied by law and cannot be excluded
10.4 Returns - General
Business Customers: Products may only be returned with our prior agreement.
Consumer Customers: You have statutory rights - see Section 15 for full details including: * Distance selling cancellation rights (Section 15.2) * Rights for faulty Products (Section 15.3)
11. ENDING THE CONTRACT
11.1 Ending by Agreement
Either party may end the Contract: * (a) At the end of any agreed fixed Hire Period * (b) By giving notice as agreed in the hire contract * (c) By mutual written agreement at any time
11.2 Your Right to End Early * (a) Consumer Customers: You may have cancellation rights - see Section 15.2 for distance sales * (b) Business Customers: You may end hire early only with our agreement and may be charged an early termination fee
11.3 Our Right to End Early
We may end the Contract and recover Equipment immediately if: * (a) You fail to pay when due * (b) You breach these Terms (and if fixable, you don’t fix it within 7 days of our notice) * (c) You become insolvent or bankrupt * (d) Equipment is at risk of damage, loss, or seizure * (e) You have provided false information to us
11.4 Recovery of Equipment
If we are entitled to end the Contract: * (a) All money you owe becomes immediately due * (b) You must return Equipment immediately * (c) If you don’t return it, we may enter premises where it is located to recover it (with consent of the premises owner) * (d) Consumer Customers: We will act reasonably and give you fair opportunity to return Equipment
11.5 What You Must Do on Termination
When the Contract ends (for any reason), you must: * (a) Return Equipment in accordance with Section 8.4 * (b) Pay all outstanding Rental and charges * (c) Pay any damage or loss charges due
12. LIABILITY AND LIMITATIONS
12.1 WHAT WE ARE ALWAYS LIABLE FOR
Nothing in these Terms limits our liability for: * (a) Death or personal injury caused by our negligence * (b) Fraud or fraudulent misrepresentation * (c) Breach of your statutory rights as a consumer (see Section 15) * (d) Any other liability that cannot legally be limited or excluded
12.2 EQUIPMENT AND PRODUCT CONDITION
We will ensure Equipment and Products are: * (a) In good working order when supplied * (b) Safe when used properly * (c) Fit for their normal purpose * (d) Supplied with appropriate instructions and safety information
12.3 OUR OBLIGATIONS - SERVICES
When we provide services (delivery, installation, etc.): * (a) We will use reasonable care and skill * (b) We will carry them out in a reasonable time * (c) Charges will be reasonable (if not agreed in advance)
These obligations are implied by law and we do not exclude them.
12.4 DEFECTS AND DAMAGE
If Equipment or Products are defective when supplied or become defective through our fault: * (a) We will repair or replace them free of charge * (b) We will not charge Rental while Equipment cannot be used * (c) We will compensate you for reasonably foreseeable losses * (d) Consumer Customers: See Section 15.3 and 15.4 for full consumer remedies
12.5 LIABILITY EXCLUSIONS FOR BUSINESS CUSTOMERS ONLY
The following exclusions apply to Business Customers only (they do NOT apply to Consumer Customers):
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(a) We are not liable for loss of profits, revenue, or business
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(b) We are not liable for loss of anticipated savings or business opportunity
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(c) We are not liable for loss of data or corruption of data
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(d) We are not liable for indirect or consequential losses
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(e) We are not liable for losses arising from your continued use of defective Equipment after you knew or should have known of the defect
12.6 LIABILITY CAP FOR BUSINESS CUSTOMERS ONLY
For Business Customers only, our total liability under any Contract (except for matters listed in Section 12.1) is limited to the greater of: * (a) Three times the total Rental and charges under that Contract; or * (b) €5,000
This limitation does not apply to Consumer Customers.
12.7 Your Indemnity (Business Customers Only)
Business Customers agree to compensate us for: * (a) Claims by third parties arising from your use of Equipment or Products * (b) Losses we suffer due to your breach of these Terms * (c) Costs arising from your misuse or negligence
This does not apply to losses caused by our negligence or breach.
12.8 Insurance
To the extent we are covered by insurance for any liability to you, our liability extends to the amount we actually recover under that insurance.
13. WEBSITE USE AND ACCEPTABLE USE POLICY
13.1 Application
This Section 13 applies to your use of Our Website.
13.2 Your Account
If you create an account on Our Website: * (a) You must provide accurate, up-to-date information * (b) You are responsible for maintaining confidentiality of your account and password * (c) You are responsible for all activities under your account * (d) You must notify us immediately if you believe someone has accessed your account without authorization * (e) You must change your password if you suspect unauthorized access
13.3 Restrictions on Website Use
You agree that you will not: * (a) Use Our Website in any way that breaches applicable laws or regulations * (b) Use Our Website in any way that is unlawful or fraudulent * (c) Use Our Website to transmit or procure sending of any unsolicited advertising or promotional material * (d) Knowingly transmit any data that contains viruses, Trojan horses, or other harmful programs * (e) Attempt to gain unauthorized access to Our Website, servers, or networks * (f) Use Our Website to harm minors in any way * (g) Impersonate any person or misrepresent your identity or affiliation
13.4 Content You Post
If you post any content to Our Website: * (a) You grant us a license to use, reproduce, and publish that content * (b) You warrant that you have the right to post that content * (c) You remain responsible for that content * (d) We may remove content that breaches these terms * (e) You must not post content that is: * Defamatory, obscene, offensive, or hateful * Infringes intellectual property rights * Promotes illegal activity * Contains personal information about others without consent
13.5 Intellectual Property
All content on Our Website (including text, graphics, logos, images, software) is our property or that of our licensors and is protected by copyright and other intellectual property laws.
You may not: * (a) Copy, reproduce, or republish content except for your own personal use * (b) Use our name, logos, or trademarks without written permission * (c) Create derivative works from Our Website content
13.6 Third Party Links
Our Website may contain links to third party websites. We are not responsible for the content or practices of those websites.
13.7 Website Availability
We do not guarantee that Our Website will always be available or error-free. We may suspend or withdraw Our Website at any time without liability.
14. GENERAL PROVISIONS
14.1 Entire Agreement * (a) These Terms and your hire contract or order form contain the whole agreement * (b) Any previous discussions or agreements are replaced by these Terms * (c) You have not relied on any statement not contained in these Terms * (d) Consumer Customers: This does not affect your rights if we made misrepresentations to you
14.2 Variations
We may only change these Terms by written agreement with you (except as provided in Section 2.4).
14.3 Assignment * (a) We may transfer our rights under the Contract to another company * (b) You may not transfer your rights without our written consent
14.4 No Partnership
Nothing in these Terms creates a partnership, employment relationship, or agency between us.
14.5 Third Party Rights
No one else has rights to enforce these Terms except: * (a) Our financing partners (if applicable) * (b) Consumer Customers may enforce consumer protection provisions
14.6 Notices
Notices must be in writing and delivered by: * (a) Hand delivery * (b) Email (to the address last notified) * (c) Registered post to the address last notified
Notices are deemed delivered: * If delivered by hand: on the day of delivery * If sent by email: when sent (if sent during business hours) or next business day * If sent by post: within 72 hours of posting
14.7 Force Majeure
We are not liable for delays or failures caused by Force Majeure events beyond our control.
14.8 Severability
If any term is found to be unenforceable: * (a) That term is removed * (b) The rest of these Terms continue to apply * (c) Consumer Customers: The rest of the Contract continues unless impossible
14.9 Governing Law * (a) These Terms are governed by Irish law * (b) Business Customers: Irish courts have exclusive jurisdiction * (c) Consumer Customers: See Section 15.7 for where you can bring claims
15. SPECIFIC PROVISIONS FOR CONSUMER CUSTOMERS
This Section 15 contains important additional rights and protections for Consumer Customers.
15.1 YOUR STATUTORY RIGHTS
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(a) As a consumer, you have important statutory rights under Irish law
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(b) Nothing in these Terms removes or limits those rights
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(c) These include rights under:
– Sale of Goods Act 1893 (as amended)
– Sale of Goods and Supply of Services Act 1980
– Consumer Rights Act 2022
– European Communities (Unfair Terms in Consumer Contracts) Regulations 1995
– European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
IMPORTANT: Your statutory rights under the Sale of Goods and Supply of Services Act 1980 are not affected by these Terms and Conditions. Nothing in these Terms affects your right to have services carried out with reasonable care and skill, or your right to compensation if this does not happen. Nothing in these Terms affects your right to receive goods and equipment of satisfactory quality that are fit for purpose.
15.2 DISTANCE SELLING CANCELLATION RIGHTS
If you ordered or agreed to the hire or purchase by Distance Contract (online, phone, mail order, etc.):
Your Right to Cancel: * (a) You have the right to cancel within 14 days * (b) The 14 days starts from: * For Products: The day you (or someone you nominate) receive the goods * For Equipment hire: The date of the contract * (c) To cancel, contact us by any clear statement (email, letter, phone) * (d) If you cancel, you must return Equipment or Products promptly (within 14 days of cancellation) * (e) We will refund all payments within 14 days of receiving returned goods or proof of return * (f) We may deduct from the refund any reduction in value if you handled goods more than necessary to establish their nature, characteristics and functioning * (g) You may be charged for use if hire already started with your agreement
Exceptions - You Cannot Cancel: * Goods that have been customized or made to your specifications * Sealed goods that cannot be returned for health or hygiene reasons once unsealed * Goods that have become mixed with other items after delivery
How to Cancel:
To exercise your right to cancel, contact us at: * Phone: +353 (0) 74 9167777 * Email: info@watsonhire.ie * Address: Lisnennan Industrial Estate, Letterkenny, Co. Donegal, Ireland, F92 PD35
Return Costs: * You are responsible for the cost of returning goods * We will pay return costs if goods are faulty
15.3 FAULTY EQUIPMENT OR PRODUCTS - YOUR REMEDIES
If Equipment or Products are faulty, not as described, or not fit for purpose:
WITHIN 30 DAYS OF RECEIPT: * You can reject them and get a full refund
AFTER 30 DAYS (but within 6 months): * There is a legal presumption the fault was present when delivered * We must repair or replace them free of charge * If we can’t repair or replace (or don’t do so within reasonable time), you can: * Get a price reduction; or * Reject and get a refund
AFTER 6 MONTHS (but within 6 years): * You still have rights but must prove the fault was present when delivered * We must repair or replace if the fault was present at delivery * You can still claim price reduction or refund if repair/replacement impossible
WHAT YOU GET BACK: * Full refund of money paid * Compensation for reasonably foreseeable losses (see Section 15.4) * Refund of delivery charges * We collect Equipment/Products at our cost
How to Claim:
Contact us as soon as you discover a fault: * Phone: +353 (0) 74 9167777 * Email: info@watsonhire.ie
15.4 COMPENSATION FOR LOSSES
If our breach causes you loss: * (a) We will compensate you for reasonably foreseeable losses * (b) This includes consequential losses that were foreseeable at the time of contract * (c) There is no financial cap on this liability * (d) This does not apply to losses you could have prevented
Examples of compensatable loss: * Damage to your property caused by faulty Equipment or Products * Cost of alternative hire if we don’t repair promptly * Wasted costs of hiring Equipment that doesn’t work * Cost of professional cleaning if faulty Equipment causes damage
You must take reasonable steps to minimize your losses.
15.5 UNFAIR TERMS * (a) If any term in these Terms is unfair under the European Communities (Unfair Terms in Consumer Contracts) Regulations 1995, it will not bind you * (b) You can still enforce the rest of the Contract * (c) A term is unfair if it creates significant imbalance in rights to your detriment * (d) Terms must be transparent and not hidden * (e) If in doubt, terms are interpreted in your favor
15.6 COMPLAINTS AND DISPUTES
If you have a complaint:
STEP 1: Contact Us * Phone: +353 (0) 74 9167777 * Email: info@watsonhire.ie * We will investigate and respond within 14 days
STEP 2: If Not Resolved - External Help
Competition and Consumer Protection Commission (CCPC): * Website: www.ccpc.ie * Phone: 01 402 5555 * Email: consumerhelp@ccpc.ie * They can investigate unfair practices
STEP 3: Legal Action * Small claims (under €2,000): District Court - Small Claims procedure * Larger claims: Circuit Court or High Court * You may be entitled to free legal aid - check FLAC (www.flac.ie)
ONLINE DISPUTES:
If you made your booking online, you can also use the EU Online Dispute Resolution platform: * https://ec.europa.eu/consumers/odr
Alternative Dispute Resolution:
We are committed to resolving disputes through Alternative Dispute Resolution where possible. If we cannot resolve a complaint through our internal process, we can suggest an ADR provider or you can suggest one.
15.7 WHERE YOU CAN BRING CLAIMS * (a) You can bring legal proceedings in Ireland * (b) You can bring proceedings in any EU country where you live * (c) We cannot require you to use only Irish courts
15.8 INFORMATION REQUIREMENTS
We have provided you with all required pre-contract information including: * Our business name and contact details (see Section 1.1) * Clear description of Equipment/Products * Price including all charges and taxes * Rental rates and how charges are calculated * Duration of hire or supply * Your cancellation rights (if applicable) * Information about complaints procedures * Our returns policy
16. DATA PROTECTION
16.1 How We Use Your Personal Data
We collect and use your personal data to: * (a) Process your hire or sale contract * (b) Deliver Equipment and Products and provide services * (c) Process payments * (d) Assess credit applications * (e) Contact trade references * (f) Send you service-related communications * (g) Comply with legal obligations
16.2 Trade References
When you apply for credit terms: * (a) We may request trade references from you * (b) We will contact those references to verify your creditworthiness * (c) This processing is based on our legitimate interest in assessing credit risk * (d) By providing references, you authorize us to contact them * (e) If we are contacted for a reference about you, we may provide factual information about your payment history
16.3 Your Data Rights
You have the right to: * (a) Access your personal data * (b) Correct inaccurate data * (c) Request deletion (in certain circumstances) * (d) Object to processing * (e) Request a copy in portable format * (f) Lodge a complaint with the Data Protection Commission
16.4 Full Privacy Policy
For complete details about how we handle your personal data, see our Privacy Policy at: https://watsonhire.ie/policies/privacy-policy
17. IMPORTANT CONTACT INFORMATION
WATSON HIRE
Address: Lisnennan Industrial Estate, Letterkenny, Co. Donegal, Ireland, F92 PD35
Phone: +353 (0) 74 9167777
Email: info@watsonhire.ie
Website: http://www.watsonhire.ie
Company Registration: 399421
VAT Number: 6419421M
BUSINESS HOURS: Monday - Saturday: 8am - 6pm
REGULATORY AUTHORITIES
Competition and Consumer Protection Commission (CCPC) Website: www.ccpc.ie Phone: 01 402 5555 Email: consumerhelp@ccpc.ie
Health and Safety Authority (HSA) Website: www.hsa.ie Phone: 1890 289 389
Data Protection Commission Website: www.dataprotection.ie Phone: +353 (0)761 104 800 Email: info@dataprotection.ie
18. SPECIAL PROVISIONS FOR ONLINE PURCHASES
18.1 Application
This Section 18 contains additional terms that apply specifically to purchases made through Our Website.
18.2 Product Descriptions * (a) We make every effort to ensure product descriptions and images on Our Website are accurate * (b) However, we do not warrant that descriptions are error-free * (c) Colors and dimensions shown may vary slightly from actual products * (d) If a Product does not match its description, you have rights under Section 15.3
18.3 Pricing * (a) Prices on Our Website include Irish VAT unless stated otherwise * (b) If you reside outside Ireland and provide a delivery address outside Ireland, VAT will be deducted at checkout where applicable * (c) Delivery charges are additional and displayed before payment * (d) If we make a pricing error and you have not yet received the Product: * We will notify you of the correct price * You can choose to proceed at the correct price or cancel * We are not obliged to supply at the incorrect price
18.4 Payment * (a) Payment must be made at the time of ordering through Our Website * (b) We use secure payment processing - your card details are not stored by us * (c) We may use fraud prevention checks * (d) If your payment is declined, we will notify you and your order will not be processed
18.5 Order Confirmation
After you place an order: * (a) You will receive an order acknowledgment email * (b) This is not an acceptance - just confirmation we received your order * (c) We will send a separate email when we accept your order (this forms the contract) * (d) We may refuse to accept an order for any legitimate reason
18.6 Installment Delivery
We may deliver Products in installments if they are not all available at the same time for delivery.
18.7 Foreign Taxes and Duties
If you are ordering from outside the European Union: * (a) You are responsible for checking import regulations in your country * (b) You are responsible for paying any import duties, taxes, or customs charges * (c) We have no knowledge of or responsibility for laws in your country
19. WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT
19.1 WEEE Regulations
Under the European Union (Waste Electrical and Electronic Equipment) Regulations 2014:
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(a) When you buy a new electrical or electronic product from us, you may return an equivalent old product to us free of charge
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(b) This applies whether you buy in-store or online
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(c) You must return your old item within 15 days of buying the new one
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(d) If you return by post/courier, you pay the carriage cost
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(e) If returning in-store, return is free
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(f) The old product must be of equivalent type to the new one you purchased
19.2 Environmental Responsibility
We are committed to responsible disposal of WEEE and comply with all environmental regulations.
END OF TERMS AND CONDITIONS
These terms replace all previous terms and conditions.